Frequently Asked Questions

General

During checkout, when you are asked to enter your payment details there is an option to enter your discount code on the right hand side of the screen.

Product Information

Yes, please contact us at info@buddyandlola.com.

Please check the labels for the expiry date of your product.

Tummy Buddy - Yes puppies can use Tummy Buddy from six weeks old.

Happy Tummy - Yes, Happy Tummy is suitable from birth.

Bouncy Bones - Yes, Bouncy Bones is suitable from birth 

SuperBoost - Yes, SuperBoost is suitable from birth.

Weight Gainer - Yes, Weight Gainer can be given to puppies from twelve weeks old.

Calming Treats - Yes. Puppies can be fed solely on solid food from eight weeks old. Young dogs should be monitored at all times when consuming treats and owners must be confident the puppy is an appropriate size for the treat being provided.

Tummy Buddy - Yes

Happy Tummy - Yes

Bouncy Bones - Yes, whilst helpful for all dogs, it is very effective for older dogs who require help with their joints and mobility.

SuperBoost - Yes

Weight Gainer - Yes

Calming Treats - Yes

Yes, all Buddy & Lola products are suitable for diabetic dogs. We recommend that you speak to your vet prior to using any of our products.

It really depends on which product you are using. Some of our products such as Tummy Buddy have been formulated to see results quickly – within hours. Many of our customers see a result within the first few days to weeks of use, however as every dog is different with varying internal systems, it can often take a few months for full results to be seen depending on the nature of the product. If you have any nutritional questions, please email us info@buddyandlola.com for further information – we’d be happy to help.  

Happy Tummy - There is a measuring scoop included. This sometimes works its way down to the bottom of the tub and is difficult to spot. We recommend giving the tub a good shake and you should find it.

Bouncy Bones - There is a measuring scoop included. This sometimes works its way down to the bottom of the tub and is difficult to spot. We recommend giving the tub a good shake and you should find it.

SuperBoost - There is a measuring scoop included. This sometimes works its way down to the bottom of the pouch and is difficult to spot. We recommend giving the pouch a good shake and you should find it.

Weight Gainer - There is a measuring scoop included. This sometimes works its way down to the bottom of the pouch and is difficult to spot. We recommend giving the pouch a good shake and you should find it.

Tummy Buddy - If your syringe is missing, please contact info@buddyandlola.com and our Doggy Customer Service Team will be happy to help you.

No, we do not recommend using Tummy Buddy for more than three days consecutively. If symptoms persist after this time then we recommend speaking to your vet. 

No. If your dog’s digestive issues get worse we recommend stopping use. Dogs are individuals and therefore occasionally the ingredients may not agree with a particular dog. This is why we are proud to offer our 100% customer satisfaction guarantee. 

We really care about our planet and we are currently working on an important plan for us to become more environmentally aware. We are working towards making our packaging recyclable and reducing our plastic use.  We’re committed to being on this journey and ask that you bear with us until we can make good progress in this area and get it right. It has to be right! 

Our products are made here in the UK in a UFAS certified facility.

Unfortunately we are unable to offer free samples at this time as we are still a relatively small family business.

Tummy Buddy - This is dependent on the size of your dog. We recommend  5ml per 10kg of dog’s body weight once or twice per day for up to three days at a time. Therefore a small dog could have 50 doses from one bottle and for an XX large dog (40kg+) there will be approximately 12 doses. 

Happy Tummy - This is dependent on the size of your dog. We say on average that there are 60 servings, each serving is for one day. If your dog is XX Large (40kg+) then the tub will last about 30 days and for a small dog (up to 10kg) then the tub will last for over three months.

Bouncy Bones - This is dependent on the size of your dog. We say on average that there are 85 servings, each serving is for one day. If your dog is XX Large (40kg+) then the tub will last about 40 days and for a small dog (up to 10kg) then the tub will last for around five months.

Weight Gainer - This is dependent on the size of your dog. We say on average that there are 45 servings, each serving is for one day. If your dog is XX Large (40kg+) then the pouch will last 20 days and for a small dog (up to 10kg) then the pouch will last for over three months.

Calming Treats - This functional treat can be given responsibly to dogs anytime as a treat or reward.

Shipping & Returns

Delivery is a flat rate of £1.95 per order.

Please email info@buddyandlola.com with your order number so we can check our system and follow up with our shipping partners.

From time to time delays can occur and on the rare occasion things may go wrong with your delivery. Drat! That makes us very unhappy indeed. We aim to deliver our products to you safely and in a timely manner.

If your product is not complete or has been damaged, please contact us immediately and we can either send out a replacement or process a refund.

If you have requested a refund this should be credited to your payment method within 48 hours.

Sadly we only ship within the UK at present. 

Our delivery areas include:



The United Kingdom

The Channel Islands

We offer a full money back guarantee if you are not entirely satisfied with your Buddy & Lola product. Many customers see a difference in their dog’s health and wellness within a few weeks however for several of our products please allow at least 4 weeks to see optimum results.